GLOSSHAUS NAILS & SPA - CANCELLATION & NO-SHOW POLICY

Last Update: 12/07/25

GlossHaus, your time and your artist’s time are equally valued. When you book an appointment, that time is reserved just for you. We ask for your consideration if your plans change.

Appointment Changes

• You may cancel or reschedule your appointments at any time but no less than 12 hours from your appointment time.

• Appointments cancelled or rescheduled within 12 hours of your appointment time will result in a 50% charge.

No-Shows

• A no-show is defined as missing your appointment without notice.

• No-call, no-shows will be charged 100% of the service. No exceptions.

You can manage appointments anytime through your online profile or by calling the salon.

Late Arrivals

• If you anticipate arriving late, we kindly ask that you notify us right away. We’ll make every effort to provide your full experience, though services may need to be adjusted to honor the schedule. When a service cannot be completed due to late arrival, it may be treated as a same-day cancellation.

Payment on File

A valid card is required to secure all appointments. By booking with GlossHaus, you authorize any applicable cancellation or no-show fees to be charged to your card on file when necessary.

Our Courtesy Promise

We understand that unexpected situations happen. To respect our artists’ time and maintain the elevated, unhurried experience our guests expect, our policy remains consistent—yet compassionate when true emergencies occur. Each circumstance is thoughtfully reviewed.

Contact Information

GlossHaus Nails & Spa, LLC
5055 N. Western Avenue, Chicago, IL 60625
support@glosshausnailspa.com
773-692-0989