Questions
Most of what people ask before a first visit, answered plainly. If yours is not here, we would rather you asked.
The overlay
What is a builder gel overlay?
A structured gel laid over the nail you already have. It adds no length and replaces nothing. What it adds is a layer that takes the impact your nail would otherwise take alone, so what grows out survives.
How is it different from acrylic?
Acrylic uses monomer, is filed on and filed off, and thins the plate over time. An overlay is cured gel applied over the natural nail and rebalanced as it grows. Nothing is built up to replace the nail.
How is it different from gel polish?
Gel polish is color and shine. It sits on the surface and adds no structure underneath. An overlay is the structure.
Will it make my nails longer?
Not on its own. It protects the length you grow so you keep it. If you want length now rather than later, Gel-X extensions do that.
How often do I come back?
Every three to four weeks for a fill. We rebalance as the nail grows so the strength stays where the nail needs it.
Does it damage the nail underneath?
Applied and removed properly, no. Damage comes from over-filing and from picking product off. Neither happens here, and we would rather you came back for a removal than took it off at home.
What is the GlossHaus Protocol?
The overlay, committed to. A course over three or six months with a fill every three to four weeks and photographs at every visit, so the change is a matter of record rather than memory. Begin with a complimentary assessment.
Services
What is a Russian manicure?
A dry technique using an e-file to work the cuticle back rather than cutting into living skin. The result is a cleaner nail line, so polish sits flush and grows out without lifting at the edge. It takes longer, and it lasts longer.
What is Dazzle Dry?
A four-step polish system that cures in air rather than under a lamp. It goes on like regular polish, sets hard in five minutes, wears up to two weeks, and comes off with ordinary remover. Good for anyone who reacts to gel or is pregnant.
What is no chip?
Gel polish, cured under a lamp. It has the glossiest finish of anything we offer and wears about two weeks. Removal is soaked, not filed.
What is cat eye?
A magnetic gel. The pigment is drawn into a band of light with a magnet while it cures, so each nail is slightly different. It is the most dramatic finish on the menu.
Do you do nail art?
Yes. Simple designs are priced per nail. Anything more involved is quoted at the chair, so ask when you sit down or send a photo ahead.
Do you do extensions?
Gel-X, which are soft gel tips fitted to your nail and cured. No acrylic.
What waxing do you offer?
Face only. Brows, lip, chin, cheeks, sideburns, and full face.
What are the three experiences?
Every service begins the same way, with the nail itself. Essential is that. Restore adds a mineral soak, clay masque, exfoliation, body butter, extended massage, and a warm towel. Indulgence is the SPARITUAL ritual, taken slowly. What you add is a matter of how long you would like to stay.
Which service should I book?
If your nails break before they grow, start with the overlay assessment. If you want color that lasts and no lamp, Dazzle Dry. If you want the cleanest nail line, Russian. If you are not sure, text us and describe what your nails do.
Nail health
What does HEMA-free mean, and why does it matter?
HEMA is the ingredient behind most gel allergies, and a reaction to it is usually permanent. Nothing we use contains it, or TPO. It is a supply decision we made before opening.
I reacted to gel somewhere else. Can I still come?
Very likely. Tell us what happened and what you were wearing at the time. Dazzle Dry involves no gel and no lamp at all, which is where we usually start.
Is it safe during pregnancy?
Our products are HEMA-free, TPO-free, and plant-based, and the room is ventilated. Dazzle Dry needs no lamp. Tell us you are pregnant and we will work around whatever you have been advised.
Are your products vegan?
Yes. Everything we use is vegan and cruelty-free.
How do you clean between guests?
Implements are sterilized between every guest. Files and buffers are single-use. Pedicure basins are disinfected between appointments. Ask about any of it, and we would rather you did.
Is there anything you will not work over?
Infection, open skin, inflammation, warts or lesions, and recent injury under the plate. Product laid over an active problem seals it in. We would rather stop and tell you than finish and charge you.
My nails are in bad shape. Is it too late?
A nail replaces itself in four to six months, so almost nothing is permanent. Book the complimentary assessment and we will tell you honestly what we can and cannot do.
Visiting
Where are you, and is there parking?
5055 N. Western Avenue in Lincoln Square. We have designated spaces for guests, and free street parking all around the salon if those are taken. Look for the gh monogram on the glass.
When are you open?
Monday and Thursday, twelve to seven. Wednesday and Friday, ten to seven. Saturday and Sunday, ten to six. Closed Tuesday.
Do you take walk-ins?
When we can, though the book is usually full. Booking ahead is the reliable way, and evenings and weekends go first.
How early should I arrive?
Five minutes is plenty.
What if I need to cancel?
Twelve hours' notice and there is no charge. Inside twelve hours it is fifty percent, and a missed appointment without notice is charged in full.
Can I bring my daughter?
We serve guests six and over, and anyone under eighteen stays with an adult for the appointment. Mini services are on the menu.
Can I bring a friend to sit with me?
The room is small and quiet by design, so please come alone unless you have booked for more than one.
Is there anything to drink?
Matcha, espresso, hot chocolate, chamomile, chilled mocktails, and sparkling drinks come with every service. Not an upsell, and not an afterthought.
How do I tip?
Add it to your card, or hand it over directly. Some of our technicians also take cash, Venmo, or Zelle. Gratuity is never added to an individual service.
I booked through ClassPass. Is that different?
Your appointment is the same one. Booking, changes, and credits are handled by the platform on their terms, and we cannot help with those. Once you are in the chair, you are our guest.
Membership and after your visit
What is The Upkeep?
Twenty-nine dollars a month. Every removal included with a paid service, one treatment on us each month, repairs within seven days, fifteen percent off retail and all waxing, a removal to gift a guest, and first call on the waitlist.
Is it worth it?
One acrylic removal costs more than a month of membership. If you come in monthly and wear anything that needs taking off, it pays for itself on the first visit.
Can I cancel?
Any time, with thirty days' notice before your next billing date. There is no pause option.
Something chipped. What now?
Tell us within forty-eight hours and we will fix it at no charge, extended to seven days for members. That covers our workmanship. Everyday wear is a different matter, and so is a nail caught in a car door.
How do I make it last?
Oil daily, gloves for cleaning, and do not use your nails as tools. Most of what shortens a manicure happens at a kitchen sink.
Do you sell anything for home?
A small, curated range of aftercare. Ask at the desk, or browse it online. [CHECK: product names and prices]
Groups and gifts
Can we come as a group?
Four is enough to book as a group. Below that, book as usual and ask to be seated together.
How far ahead should we book?
Two to three weeks. Saturdays and the holidays are worth asking about sooner.
What does a group cost?
It depends on the services chosen, how long we hold the room, and how many of you there are. We give a real range on the first call. A twenty percent gratuity is added to all group bookings.
Can we bring champagne?
Champagne, wine and mimosas can be added to what is already served, arranged in advance. Everyone drinking must be twenty-one or over.
Do you sell gift cards?
Yes. Choose an amount, add a note, and set the date it arrives. Sent by email, and they never expire.
Ask us the one that is not here.
A text reaches us soonest, and we would rather answer it than have you guess.
GlossHaus Nails & Spa · 5055 N. Western Avenue, Chicago, IL 60625