Updated August 2026

Guest policies

This page will provide answers to some of our frequently asked questions. Reach us anytime for any additional questions or concerns.

01

Booking

Booking reserves the time

At GlossHaus your time and your technician's time are equally valuable. When you book, we set that time aside for your visit. If anything changes, let us know as early as you can and we will find a more convenient time for you.

Managing your appointment

Change or cancel from your online profile any time, or just call or text and we will take care of it.

02

Cancellations

Life happens, and we would always rather hear from you than not. Our cancellation window is 12 hours. Please see below how we treat cancellations and no shows.

More than 12 hours out No charge
Within 12 hours 50% of the service
No call, no show 100% of the service
03

Arriving

When to arriveFive minutes early is plenty
ParkingDesignated spaces for guests, free street parking all around
Running lateText 833-388-7576 the moment you know

If you are running behind, we will do everything the remaining time allows. Appointments may need to be rescheduled depending on availability.

04

In the room

Who comes with you

You are welcome to bring guests. Please note that depending on space and availability, side by side seating may not always be possible. We welcome guests six and over, with an adult over eighteen.

Drinks

Matcha, espresso, hot chocolate, chamomile, chilled mocktails and sparkling drinks come with every service, up to two drinks guest, per appointment.

Alcohol

Please arrange this in advance if you choose to bring your own. We ask that everyone drinking must be 21 years or over and may be asked for identification. We appreciate your understanding.

Anything we should know

Allergies, sensitivities, medication, pregnancy, anything happening with your nails or skin. if we're unable to perform a service based on what you share, we'll be sure to let you know.

05

What we can't work over

Occasionally your nails need a little time before we can work on them. If we notice any of the following, we will pause and talk it through with you.

InfectionFungal, bacterial, or suspected
Open skinCuts, hangnails, or broken cuticle
InflammationSwelling, heat, or discharge around the nail
Warts and lesionsAnywhere on the hands or feet
Recent injuryBruising under the plate, or a lifted nail

If we stop a service for any of these, you only pay for what was actually done, and you will leave knowing exactly what to do next and when to come back.

06

After your visit

Chips, lifts and breaksFixed free within 48 hours
With The UpkeepFixed free within seven days
ServicesNot refundable once performed
RetailUnopened, within 14 days
Gift cardsNever expire, not refundable for cash

Repairs cover our workmanship. If for any reason a repair is needed, please contact us within 48 hours, it would be covered at no charge.

07

Groups

To hold a dateA deposit, credited to your final total
Final numbersSeven days before
Gratuity20%, added to all group bookings
CancellingDeposit is not returned inside seven days
Groups and private parties
08

Everything else

Photographs

We may occasionally ask for your consent to take a photo of your nails. If you are on the GlossHaus Nail Restoration Protocol, those photos are part of your record and they belong to you. Nothing is ever posted without consent. You reserve the right to change your mind at any point.

Payment and gratuity

All major cards. Our salon does not accept cash at this time. Gratuity is not added to an individual service and is entirely your decision. You may add it to your card, cash, venmo or Zelle at your technician's discretion. Groups are the one exception, at twenty percent.

Prices

Prices are current at the time of booking. If we find that your nails need more time than the service allows, we will tell you what that means before we carry on, never after.

Behavior

We want everyone, guests and technicians alike, to feel comfortable here. On the rare occasion that is not the case, we may end a service. It has almost never come up.

09

ClassPass and partner platforms

We offer a limited number of appointments through ClassPass, Licensed to Glow, and similar platforms, on selected days.

AvailabilityWhat you see on the platform is what we have
Booking and changesHandled by the platform, on their terms
Payment and creditsHandled by the platform
Your appointmentOurs, and held to everything on this page

We keep partner platform calendars current, so what you see is what's available. For anything to do with your membership or credits, please contact the platform directly. We're happy to assist with any service and appointment related questions at our salon.

Questions

Anything you would like to ask?

Don't hesitate to reach out via email, call or text. Our team is available to assist. For quick responses, please text us.

GlossHaus Nails & Spa, LLC · 5055 N. Western Avenue, Chicago, IL 60625 · Hello@glosshausnailspa.com