Terms and conditions

Who we are

GlossHaus Nails & Spa, LLC is an Illinois limited liability company at 5055 N. Western Avenue, Chicago, Illinois 60625. In these terms, GlossHaus, we, us, and our mean that company. You and your mean the person using this site or receiving our services.

Who we serve

You must be eighteen or over to book, purchase, or enter into any agreement with us. We provide services to guests aged six and over. A guest under eighteen must be accompanied by a parent or legal guardian who remains present throughout and who accepts these terms on their behalf.

Only guests receiving a service are permitted in the service area. Children must be supervised at all times.

Appointments and deposits

Appointments are made through GlossHaus-approved booking methods and are held with a valid credit card. Booking authorizes us to charge that card for any fee owed under these terms. Walk-ins are accepted at our discretion and subject to availability.

We may require a deposit or full prepayment for certain services, promotions, group bookings, or peak times. Where a deposit applies you will be told before your booking is confirmed. Deposits are credited to your final total, are not refundable, and are forfeited where an appointment is cancelled late or missed.

Cancellations, changes, and late arrival

Twelve hours' notice is required to cancel or reschedule. Cancellations inside twelve hours may be charged up to fifty percent of the service total. Failing to arrive without notice is a no-show and is charged one hundred percent of the service total.

If you are running late, tell us as soon as you know. We will do what the remaining time allows, though a service may be shortened to protect the appointments after yours. Where too little time remains to complete the service, it may be treated as a same-day cancellation.

Prices and payment

Prices are subject to change without notice. Additional charges may apply for specialty designs, repairs, removals, product upgrades, and service complexity. Where the condition of a nail means a service will take longer or need additional work, we will tell you before continuing.

Payment is due in full at the time of service. We accept major credit and debit cards and cash. Gratuity is never added to an individual service and is left entirely to you. A twenty percent gratuity is added to all group and private party bookings.

A chargeback raised without first contacting us may result in a permanent booking restriction.

Refunds and adjustments

We do not refund completed services. Where something is not right, tell us within forty-eight hours and we will look at it. Adjustments are made at our discretion.

Chips, lifts, and breaks caused by our application are repaired at no charge within forty-eight hours, extended to seven days for active members of The Upkeep. Damage from everyday wear, impact, or anything occurring after you leave is not covered.

Services and results

We are a nail salon. Our services are cosmetic. We do not diagnose, treat, cure, or prevent any disease or medical condition, and nothing we say is medical advice.

Nail condition depends on factors outside our control, including genetics, nutrition, medication, illness, and everyday wear. We make no guarantee, express or implied, as to outcome, durability, rate of growth, or appearance.

Health and disclosure

Tell us about any condition that could affect a service, including diabetes, circulatory conditions, immune disorders, pregnancy, allergies, sensitivities, and medication. We rely on what you tell us, and you accept responsibility for anything that follows from not telling us.

We will not perform a service on open wounds, infection, or a contagious condition, and we may stop a service where one becomes apparent. Where a service is stopped you are charged only for the work completed. Some conditions need a physician rather than a salon, and we will say so.

We reserve the right to refuse or end any service for reasons of safety, sanitation, or conduct.

The Upkeep membership

The Upkeep is a monthly membership at twenty-nine dollars per month, charged automatically to your card on file on the same date each month until cancelled. Joining authorizes that recurring charge.

Benefits reset monthly, do not roll over, and have no cash value. Membership is personal to you, is not transferable, and applies only while the account is active and paid.

Cancel at any time with thirty days' notice before your next billing date. There is no pause option. Payments already made are not refundable, and benefits end when the paid period ends. Where a payment fails, benefits are suspended and we may end the membership if payment is not received. [DECIDE: retry window and lapse period]

The GlossHaus Protocol

Protocol plans are a course of services over a fixed term, sold in monthly installments or paid in full at a lower total. First Growth runs three months and four visits. Full Cycle runs six months and six visits.

Choosing a monthly plan commits you to the full term. Installments continue whether or not visits are used, and unused visits do not extend beyond the term. Plans are personal to you and are not transferable. Plans paid in full are not refundable once the first service has been performed. [DECIDE: whether early cancellation is permitted, and on what terms]

Groups and private parties

Group bookings are held with a deposit credited to the final total. Final guest numbers and service selections are due seven days before the date, and deposits are forfeited where a booking is cancelled inside seven days. A twenty percent gratuity is added to every group booking.

We are not licensed to sell or serve alcohol. Where we permit a group to bring their own, it is arranged in advance, entirely at our discretion, and subject to Illinois and City of Chicago law. Everyone drinking must be twenty-one or over and may be asked for identification. We may decline, limit, or end it at any time, including where a guest is impaired.

Gift cards and retail

Gift cards have no cash value except where state law requires otherwise, are not replaced if lost or stolen, and may not be used to pay a cancellation or no-show fee.

Retail sales are final. Defective merchandise may be exchanged within seven days with proof of purchase. Opened products are not returnable for reasons of hygiene.

We are not responsible for manufacturer defects, recalls, or reactions to ingredients in third-party products sold or used here.

Partner platforms

We make a limited number of appointments available through ClassPass, Licensed to Glow, and similar platforms. Booking, changes, credits, and payment for those appointments are governed by the platform's own terms, which we do not control. Your appointment with us remains subject to these terms.

Photographs and content

We photograph nails, not faces, and we ask before we do. We will not publish an image of you or your hands without your permission, and you may withdraw that permission at any time by telling us. [DECIDE: your current terms take these rights by default unless declined in writing. This version asks first.]

Photographs taken as part of a Protocol record are provided to you. We retain a copy as part of your service record.

Everything on this website, including text, images, illustrations, the GlossHaus name, and our logo, belongs to us and may not be copied or used without written permission.

Email and text messages

Giving us your phone number lets us send confirmations, reminders, and messages about your visit. Where you have opted in, we may also send occasional marketing messages. Message and data rates may apply, and frequency varies.

Reply STOP to opt out of marketing texts, or HELP for assistance. Opting out of marketing does not stop messages about an appointment you have booked. Unsubscribe from email using the link in any email.

Your information and belongings

How we collect, use, and hold your information is set out in our privacy policy. We use Square for booking, payment, and messaging, and your information is handled under their terms as well as ours.

Please keep your belongings with you. We are not responsible for personal property that is lost, stolen, or damaged.

Assumption of risk

Cosmetic services carry inherent risks, including irritation, allergic reaction, infection, nail damage, and results that differ from what was expected. By receiving a service you accept those risks, known and unknown.

Tell us immediately if you experience a reaction, and seek medical attention where needed.

Release and limitation of liability

You release, indemnify, and hold harmless GlossHaus, its owners, employees, affiliates, and agents from claims, damages, and liabilities arising from services rendered, products used, conditions not disclosed to us, or aftercare not followed.

To the fullest extent permitted by Illinois law, our total liability arising from any service, product, or use of this website is limited to the amount paid for the service or product concerned. We are not liable for indirect, incidental, punitive, or consequential damages.

Nothing in these terms limits liability that cannot be limited by law.

This website

This site is provided as it is. We work to keep it accurate but do not warrant that it is free of error or always available. Prices, services, and availability shown here may change without notice. Links to other sites are provided for convenience and we are not responsible for their content.

Changes to these terms

We may update these terms at any time. The date at the top of this page shows when they last changed, and the version published here is the one that applies. Continuing to use the site or our services after a change means you accept it. [DECIDE: your current terms reserve the right to modify without notice. This version gives notice by publication, which is more defensible.]

Disputes and governing law

Before anything formal, please contact us. Almost everything is resolved with a conversation.

These terms are governed by the laws of the State of Illinois. Any dispute that cannot be resolved directly will be settled by binding arbitration in Cook County, Illinois, and you waive the right to a jury trial. [DECIDE: arbitration and jury waiver are enforceable and are also the least guest-friendly clause here. Kept as written in your current terms.]

General

Violating these terms may result in service being refused, and may be pursued through legal action or collections where money is owed.

If any part of these terms is found unenforceable, the rest remains in effect. These terms, together with our guest policies and privacy policy, are the entire agreement between us.